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Kalamazoo County Area Schools Employment...
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Technology Support Specialist
$63k-81k (estimate)
Full Time 1 Month Ago
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Kalamazoo County Area Schools Employment... is Hiring a Technology Support Specialist Near Portage, MI

  • JobID: 7650
  • Position Type:
    Technology/Computer Support
    Date Posted:
    4/7/2022
    Location:
    KRESA/Gull Lake
    Closing Date:
    05/06/2022
    District:
    Kalamazoo RESA - website

    Division:
    Southwest MiTech
    Position Type: Full-Time - 12-Month, Mon - Fri: 7:30am - 4:30pm
    (Grade 14T)
    Primary Responsibilities:
    Provides remote and field service technology support to KRESA and our partner districts with a focus on excellent customer service. Through KRESA’s values of Collaboration, Communications, Innovation, Respect and Trustworthy, supports technology needs which includes Windows laptops, Chromebooks, iOS devices, audio visual (AV) systems, and various educational and productivity applications. The Technology Support Specialist will strive to provide the best learning environment and best office environment possible.
    • Repair and configure laptops, mobile devices, printers and applications for end user
    • Possess a high level of expertise in Office 365 and Google Apps to be able to assist staff with any usage issues or productivity needs
    • Identify and load the appropriate device drives into SCCM for supported Windows devices
    • Ability to access and use advanced troubleshooting tools and event logs for Windows, Apple and other systems.
    • Troubleshoot connectivity issues with wired and wireless networks
    • Troubleshoot and repair audio/visual system issues
    • Support a variety of video learning or remote conferencing platforms
    • Assist the helpdesk, network and systems teams as needed
    • Provide regular updates, status, and completion information to end user support requests.
    • Utilizes remote control tools to provide support in an efficient manor when possible
    • Regular and consistent attendance
    • Other duties may be assigned
    Minimum Skills Required:
    Ability to troubleshoot TCP/IP issues
    Ability to re-install, re-image or reset computers and devices
    Ability to communicate effectively including listening Works in a team-oriented fashion
    Ability to efficiently use computer and applicable software Ability to problem solve
    Ability to read, analyze and interpret data
    Ability to write reports, correspondence and documentation
    Effectively present information in front of groups and engage in audience Adapts to frequent changes in the work environment
    Practices safe work habits
    Uses equipment and material properly
    Preferred Skills and Education: (Preference given to a candidate with these skills, education, etc.)
    Comp TIA A Certification or Associates degree
    Kalamazoo RESA is an Equal Opportunity Employer/Program.
    Auxiliary aids and services are available upon request to individuals.
    Notice of Non-discrimination: It is the policy of Kalamazoo Regional Educational Service Agency that no discriminating practices based on race, color, national origin, sex (including sexual orientation or sexual identity), disability, age, religion, height, weight, marital or family status, military status, ancestry, genetic information or any other legally protected category be allowed during any program, activity, service or in employment. The following positions at Kalamazoo RESA have been designated to handle inquiries regarding the nondiscrimination policy: Assistant Superintendents- Tom Zahrt & Mindy Miller.. Contact information: 269-250-9200, 1819 E. Milham Ave, Portage, MI 49002.

Job Summary

JOB TYPE

Full Time

SALARY

$63k-81k (estimate)

POST DATE

03/31/2023

EXPIRATION DATE

05/08/2024

Show more

The job skills required for Technology Support Specialist include Troubleshooting, Communicates Effectively, Collaboration, Innovation, etc. Having related job skills and expertise will give you an advantage when applying to be a Technology Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technology Support Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Technology Support Specialist positions, which can be used as a reference in future career path planning. As a Technology Support Specialist, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technology Support Specialist. You can explore the career advancement for a Technology Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Technology Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technology Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Technology Support Specialist job description and responsibilities

A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.

04/02/2022: Pine Bluff, AR

Technical support positions are highly specialized, and may focus primarily on networking, security, customer tech support, hardware, or software.

02/26/2022: Hopkinsville, KY

Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.

02/21/2022: Vallejo, CA

Technical support specialists at larger companies may be called upon to write user manuals for their employees or customers.

02/25/2022: Los Angeles, CA

Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.

04/01/2022: Galveston, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technology Support Specialist jobs

Certifications such as the CompTIA A+, Security+, and Network+ certify for knowledge that can be used across all technology stacks.

04/23/2022: Toledo, OH

The minimum education requirement for a technical support specialist role can vary from position to position.

05/07/2022: Florence, AL

Most technical support specialists acquire at least some on-the-job training after they are hired.

04/01/2022: San Antonio, TX

Positions with companies that create software and other computer products often desire specialists with a bachelor’s degree.

02/22/2022: Racine, WI

A technical specialist may also have training in computer programs with professional certificates and an ITIL foundation.

04/05/2022: Tampa, FL

Step 3: View the best colleges and universities for Technology Support Specialist.

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